What is BLAX?
BLAX is a streaming platform dedicated to showcasing Black cinema and storytelling. We provide a space for Black filmmakers to share their stories and for audiences to discover authentic, diverse content that celebrates Black culture and experiences.
How do I get started with BLAX?
BLAXTV onboarding is invitation-only. Request access at /invite/request. After approval you can sign in and start watching.
Is BLAX available worldwide?
Currently, BLAX is available in the United States and Canada. We are working to expand our service to other regions. Please check back regularly for updates on international availability.
What types of content does BLAX offer?
BLAX offers a diverse range of content including feature films, documentaries, short films, series, and experimental works. Our content spans various genres including drama, comedy, thriller, romance, horror, and more, all created by Black filmmakers.
How do I create an account?
You can request an invitation from the Request Invitation page. If approved, we email you access. Sign-in supports email and Google OAuth.
I forgot my password. How do I reset it?
If you've forgotten your password, click on the "Forgot Password?" link on the sign-in page. Enter your email address, and we'll send you a link to reset your password. Make sure to check your spam folder if you don't see the email.
Can I share my account with family members?
For security reasons, we recommend that each person has their own account. Sharing account credentials violates our Terms of Service and could result in account suspension. We're working on family plan options for the future.
How do I update my profile information?
You can update your profile information by going to your account settings. Click on your profile icon in the top right corner, then select "Settings" to modify your name, email, password, and other account details.
How often do you add new content?
We regularly add new content to our platform. New films are typically added weekly, and we also feature special premieres and exclusive releases. Follow us on social media or sign up for our newsletter to stay updated on new releases.
Can I download films to watch offline?
Currently, we don't offer offline downloads. All content must be streamed while connected to the internet. We're exploring offline viewing options for future updates.
What video quality is available?
We offer multiple video quality options including 480p, 720p, and 1080p HD. The available quality depends on your internet connection and device capabilities. Premium subscribers get access to higher quality streams.
How do I submit my film to BLAX?
If you're a filmmaker interested in submitting your work, please visit our "Filmmakers" page for submission guidelines. We review all submissions and will contact you if your film is selected for our platform.
Are there age restrictions on content?
Yes, some content may have age restrictions. We use content ratings to help you make informed viewing decisions. Parents and guardians should review content before allowing children to watch.
What devices can I use to watch BLAX?
BLAX is available on web browsers (Chrome, Firefox, Safari, Edge), iOS and Android mobile devices, and smart TVs. We're continuously working to expand device compatibility.
What internet speed do I need?
We recommend a minimum internet speed of 5 Mbps for standard definition and 10 Mbps for high definition streaming. For the best experience, we recommend 25 Mbps or higher.
The video keeps buffering. What can I do?
If you're experiencing buffering, try: 1) Checking your internet connection, 2) Closing other applications using bandwidth, 3) Lowering the video quality, 4) Refreshing the page. If problems persist, contact our support team.
Can I watch on multiple devices at the same time?
Free accounts can watch on one device at a time. Premium subscribers can watch on up to 2 devices simultaneously. We're working on increasing this limit for family plans.
How much does BLAX cost?
BLAX offers both free and premium subscription options. Free accounts have access to a limited selection of content with ads. Premium subscriptions start at $9.99/month and provide ad-free viewing, exclusive content, and higher video quality.
How do I cancel my subscription?
You can cancel your subscription at any time by going to your account settings and selecting "Subscription Management." Cancellation will take effect at the end of your current billing period.
Do you offer refunds?
We offer refunds within 30 days of purchase if you're not satisfied with our service. Please contact our support team with your refund request. Refunds are processed within 5-10 business days.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We're working to add more payment options in the future.
How do you protect my privacy?
We take your privacy seriously. We collect only necessary information to provide our service and never sell your personal data to third parties. Please review our Privacy Policy for detailed information about how we handle your data.
What are your content guidelines?
Our content guidelines ensure that all films respect human dignity, don't promote hate speech or violence, and comply with applicable laws. We review all content before it's published and reserve the right to remove content that violates our guidelines.
How do I report inappropriate content?
If you encounter inappropriate content, please use the "Report" button on the video player or contact our support team directly. We review all reports and take appropriate action to maintain a safe viewing environment.
What are the copyright policies?
We respect intellectual property rights and require all content creators to have proper rights to their work. If you believe your copyrighted work has been used without permission, please contact us immediately with details.
Find answers to common questions about BLAX, our streaming platform, and how to get the most out of your viewing experience.